At Tiktok Shop Asia, we are committed to your satisfaction. If you are not happy with your purchase, we offer a convenient returns and exchange service.
Return/Exchange Conditions
- Returns and exchanges accepted within 30 days of receipt
- Items must be unused, unwashed, and in resellable condition
- Keep original packaging and all accessories
- Valid order number and purchase proof required
Refund Process
- Log in to your account and submit a return request in "My Orders"
- Fill in the return reason and upload photos (if needed)
- Customer service will review your application within 24 hours
- After approval, you will receive a return shipping label
- Refund will be processed within 3-5 business days after we receive the returned item
Refund Timing
| Payment Method | Refund Arrival Time |
|---|
| Bank Transfer | 3-7 business days |
| USDT | 1-3 business days |
| Bank Card | 5-10 business days |
Non-Returnable Items
- Opened intimate apparel and personal hygiene products
- Custom/personalized items
- Items past the return/exchange period
- Items damaged due to improper use
Contact Us
For any return/exchange inquiries, please contact customer service:
returns@tikasiaglobal.com